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Michael Krigsman

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June 30th, 2008

Has Google demoted FeedBurner?

Posted by Michael Krigsman @ 6:25 am

Categories: SaaS, PaaS, and SOA, Enterprise 2.0, Availability and reliability, Failure 2.0, End-user impact

Tags: Google Inc., Feedburner, Blog, Blogging, Web Site Development, Web Technology, Internet, Michael Krigsman

Update 6/30/08 6:00pm: FeedBurner is working correctly.

FeedBurner blog site statistics have been down for over two days with no word from Google despite numerous complaints from users. Does Google’s lack of response suggest something we don’t know?

One unhappy user sent me the following screen capture, showing zero visitors on a well-trafficked blog:

Google FeedBurner stats down

FeedBurner’s user forum reports numerous instances of this problem:

FeedBurner user forum

Google has ignored all of these complaints. The last entry on their known issues list is June 28:

28-JUN 2008 From the it’s-not-you-it’s-us dept.: If you use our Site Stats for website traffic statistics, you may notice unusually low numbers for 28-Jun so far. We are restoring tracking services that have temporarily been suspended and expect to be reporting more recent site stats again shortly. Apologies for the temporary inconvenience!

In my view, Google’s cavalier attitude toward FeedBurner suggests that perhaps the service has been demoted to second-tier status despite the fact some FeedBurner services remain working. If so, that’s bad news for users. Google, any comment on this?

Michael Krigsman is CEO of Asuret, Inc., a software and consulting company dedicated to reducing software implementation failures. Click here to discuss this post with him on Twitter.

See his full profile and disclosure of his industry affiliations.

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RE: Google, FeedBurner and Cust Service: For a Small To Medium size Business (SMB) the challenge with Google's applications, including Feedburner is that they are virtually (pun intended) unsupported! Sure, you can join and participate in a... (Read the rest); Posted by: westrajc Posted on: 07/02/08 You are currently: Logged In as: a Guest | Login | Terms of Use

It's not Feedburner... alanhogan | 06/30/08

An insider complains that Google is not "enterprise-aware" gmaxwell_447 | 06/30/08

RE: Google, FeedBurner and Cust Service westrajc | 07/02/08

What do you think?

6 Trackbacks

The URI to TrackBack this entry is:
http://blogs.zdnet.com/projectfailures/wp-trackback.php?p=873

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Public Outcry Against Sweden's New Eavesdropping Law" http://news.aol.ca/article/swedes-protest-sweeping-e-mail-eavesdropping-law/270359/ Has Google Demoted Feed Burner? http://blogs.zdnet.com/projectfailures/?p=873 ...
Trackback by Political Disconnect — June 30, 2008 @ 9:42 pm
Why doesn't Google Care About You?
Michael Krigsman writes a post for ZDNet about Feedburner's recent 3 day outage. For those who aren't bloggers Feedburner is a service operated by Google that allows you to track information about your RSS/Atom Feeds such as how many ...
Trackback by TomsTechBlog.com — July 1, 2008 @ 6:09 am
FeedBurner Is Not Your Friend
feedburner-thumb FeedBurner Is Not Your Friend. As Tom from TomsTechBlog has pointed out, a major incident that should have incited many bloggers to question Google’s modus operandi occurred with hardly a peep from the normally ...
Trackback by Marketing Ninja — July 3, 2008 @ 5:41 pm
Marketing Ninja - The Gruesome Diary of an Online Marketer.
To recap, FeedBurner’s traffic reporting service went down last weekend - no blogs were able to receive any of their normal traffic information from the service, and yet the blogosphere remained silent. Tom and Michael Krigsman are the only two people who said “hey, shouldn’t we be worried about the total lack of Google’s customer service?” Google’s entire business model revolves around giving advertisers exposure to massive numbers of potential customers, whether
Trackback by Anonymous — July 12, 2008 @ 3:27 am
In Pursuit of Zen
It wasn't until I read the forum posts that I realized it wasn't me... hmmm, no word at all from them about the fact that the service was down! ZDnet blog caught it as well. Pic: ragamuffinsoul.com
Trackback by Anonymous — July 24, 2008 @ 3:25 am
Marketing Ninja - How Web 2.0 is Revolutionizing Online Marketing and Services
To recap, FeedBurner’s traffic reporting service went down last weekend - no blogs were able to receive any of their normal traffic information from the service, and yet the blogosphere remained silent. Tom and Michael Krigsman are the only two people who said “hey, shouldn’t we be worried about the total lack of Google’s customer service?” Google’s entire business model revolves around giving advertisers exposure to massive numbers of potential customers, whether
Trackback by Anonymous — July 30, 2008 @ 3:28 am